Is the return shipping free?
Return shipping is free on your first return for EVERY order within 90 days from the date of purchase.
When you apply for a return, you may be offered the opportunity to get a partial refund without returning the item(s). If you accept this offer, one free return will automatically be deducted from the number of free returns you have for this order.
If you have already returned items from an order and would like to return additional items from that same order, you can still do it as long as the 90-day window has not expired.
We recommend that you try to send back your return items in one shipment to avoid paying additional fees. This will likely also minimize the environmental impact of multiple returns.
For the second and subsequent refunds from the same order, you can use the return label we provide and pay a AED12.00 shipping fee, which will be deducted from your refund.
Can I return any product I bought on ALHELM-READYMADE STORE?
Almost all items you bought on ALHELM-READYMADE STORE are eligible for return and refund if you are not satisfied with them, with just a few exceptions:
Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene sticker removed.
Items that are labelled as non-refundable.
How long do I have before making a return?
If an item is eligible for return and refund, you may return it within the return window of 90 days after the day of purchase.
You are required to send back your return package within 14 days after you submit your return request in the return window. You may not return an item after the 90-day window, calculated from the date of purchase.
Refunds
I. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
II. Refunds of missing items: Find the corresponding order in the support center, then select “missing item/parts” to apply for a refund, or contact customer service/the provider for help.
III. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select “package shows delivered but not received” to apply for a refund, or contact customer service/the provider for help.
IV. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a ALHELM-READYMADE’s error. The insurance costs, if any, are also non-refundable.
V. You can choose to accept wadi-alfirouz credits instead of a refund to the original payment method.
Refunds to wadi alfirouz credits are faster than your original payment method.
wadi alfirouz credits have no expiration date.
The refunds to ALHELM-RAEDYMADE credits cannot be reversed once the refunds are processed.
wadi alfirouz credits cannot be redeemed for cash and can only be used for purchases on ALHELM-READYMADE.
For more information about ALHELM-READYMADE credits, please visit: About credit balance.
VI. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don’t receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.
VII. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don’t receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.
